how to book

The booking process

The best way to get in touch with me is either by text, email or using the contact form. You are welcome to ring, but please be aware that I usually don’t answer my phone as I’m either driving or grooming.

Messages will be replied to after 7pm, if you haven’t heard back from me please feel free to text me again!

When you contact me please include the following:

N

YOUR AREA

N

BREED OF DOG

IMPORTANT

I am a MOBILE DOG GROOMERS in a VAN!

Parking and access to electricity will be required.

The customer is responsible for the parking. That is, saving the parking spot, paying for the parking fee or having an appropriate visitors parking permit.

Please ensure sure the parking is legal.

Parking fines are the customers responsibly when no permit has been provided.

In case of no parking space saved, 50% of the grooming fee will be charged unless its agreed that no charges will be made.

In case of no co-operation of your pet, 50% of the grooming fee will be applied to the visit to pay for time and travel.

F.A.Q’s

Grooming FAQ’s

How are the prices are calculated?

I take into account the coat condition, type of haircut and distance from GROOM GROOM HQ to the customers house.

Do you offer discounts?

Only if the dog is booked regularly in advance.

How long does a groom take?

Approximated 90 minutes depending on the dog size, temperament and coat condition.

Can I stay in the van with my dog?

Ideally no.  I usually find that pets will misbehave or be nervous as they want to be near their owner and more importantly you won’t be insured if anything happens to you while you’re inside.

The van is extremely small for 2 people to be inside. The van door will be open if the weather permits and you can look inside as much as you like.

How do I pay?

You are welcome to pay by either cash or card.

Cancellation policy

Please give at least 24hrs notice or a 25% of the grooming fee will be payable.

On the day cancelled or forgotten appointments there is a charge of 50%

Ready to book?

Got a question or want to check availability?
I am always happy to chat, please contact me using the link below.

OPENING TIMES

Monday -Saturday:
09.00 to 18.00

AREAS

Islington
Camden
Hampstead
Westminster
Brent
Haringey
Wood Green

CONTACT

E: woof@groom-groom.co.uk

P: 07830 788 899

Please text or call me!

OPENING TIMES

Monday -Saturday:
09.00 to 18.00

AREAS

Islington
Camden
Hampstead
Westminster
Brent
Haringey
Wood Green

CONTACT

E: woof@groom-groom.co.uk

P: 07830 788 899

Please text or call me!